Privacy Policy
Last updated: March 2026
Contractor Bear LLC ("Contractor Bear," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.
1. Information We Collect
Personal Information
When you sign up for our services, fill out a form, or contact us, we may collect: your name, email address, phone number, company name, trade/industry, city and state, and payment information (processed securely through Stripe).
Usage Data
We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and click data. This information helps us improve our website and services.
Lead Tracking Data
For our clients, we collect lead attribution data including call recordings (from tracking numbers), form submission data, website visitor source information, and job management software data (read-only access) to accurately calculate revenue share.
2. How We Use Your Information
- Provide, operate, and maintain our services
- Process transactions and send billing information
- Track and attribute leads for revenue share calculations
- Send you service-related communications and reports
- Improve our website, services, and user experience
- Respond to your inquiries and provide customer support
- Comply with legal obligations and protect our rights
- Send marketing communications (with your consent)
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and track information about your browsing activity on our website. These include:
Essential Cookies
Required for basic website functionality such as navigation and form submissions.
Analytics Cookies
Help us understand how visitors interact with our website via Google Analytics.
Performance Cookies
Used by Cloudflare to optimize page load speeds and security.
Marketing Cookies
Used to track the effectiveness of our advertising campaigns (with consent).
You can control cookies through your browser settings. Disabling certain cookies may affect your experience on our website.
4. Third-Party Services
We use the following third-party services that may collect or process your data:
Each of these services has their own privacy policy governing their use of your data. We encourage you to review their policies.
5. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access Request a copy of the personal data we hold about you.
- Correction Request that we correct any inaccurate or incomplete data.
- Deletion Request that we delete your personal data, subject to legal obligations.
- Portability Request your data in a structured, machine-readable format.
- Opt-Out Unsubscribe from marketing communications at any time.
- Restriction Request that we limit how we process your data.
To exercise any of these rights, contact us at privacy@contractorbear.com.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Specifically:
- • Account data: Retained for the duration of your service agreement plus 3 years.
- • Lead tracking data: Retained for 24 months after the end of your service agreement.
- • Website analytics: Aggregated data retained indefinitely; individual data retained for 26 months.
- • Payment records: Retained for 7 years per tax and accounting regulations.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including encryption in transit (TLS/SSL), secure data storage, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
8. Contact for Privacy Concerns
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: privacy@contractorbear.com
Mail: Contractor Bear LLC, Attn: Privacy, [Address]
We will respond to your request within 30 days.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.